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Doug Smith

Doug Smith

Doug is the Director of AI Operations at Element451 – Leading AI strategy, development, and operations to enhance user adoption of AI to accelerate client engagement, drive innovation, and offload repetitive work. Responsibilities include overseeing AI enablement, LLMops, and integrating AI-driven insights within Element451.

Blog posts by

Doug Smith

Doug Smith
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AI Readiness & Maturity in Higher Education: Optimizing the Service & Operational Model

This blog is the second in a three-part series on AI Readiness & Adoption in Higher Education, focusing on how institutions can optimize their Service & Operational Model with AI.

Doug Smith
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Are You Still Running an 8-Bit Strategy?

In the past, a straightforward, “8-bit” approach to strategy and governance—limited to simple coordination among departments—was enough to keep higher education institutions running. But in our high-definition reality, shaped by rapid AI advances, this outdated playbook no longer suffices.

Meet With Interviewees

Kathryn Thomas

Kathryn is a Canadian higher education professional.

Mus Ismail

Mus is a Canadian software engineer with over a decade of programming experience

Seth Matlins

Seth Matlins is an award-winning marketer.

Elizabeth Landers

Elizabeth Landers is an educator, technology expert, and international strategist pioneering AI integration in higher education.

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