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Marbue Brown

Marbue Brown

Marbue Brown is the author of the book Blueprint for Customer Obsession and founder of The Customer Obsession Advantage, a firm dedicated to helping companies achieve extraordinary business results through Customer Obsession. He is an accomplished customer experience (CX) executive with a track record of thought leadership and signature business results at some of the most iconic companies on the planet, including JP Morgan Chase, Amazon.com, Microsoft Corporation, and Cisco Systems.

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Marbue Brown

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Meet With Interviewees

Nick Ciccarone

Nick Ciccarone is the Manager of Data & Systems at RIT Certified, the professional education and workforce development division of Rochester Institute of Technology (RIT).

Kristina Faller

Kristina has over 20 years experience in marketing, working on both the agency and client sides, and most recently in higher education.

Adrienne Kemp-Rye

Adrienne Kemp-Rye is the social media manager at Stanford University, where she manages day-to-day operations of the institutional channels.

Kevin McDonald

Kevin McDonald is the University of Virginia’s Vice President for Diversity, Equity, Inclusion, and Community Partnerships.

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