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April 25, 2024
Pulse Check: Learning from Leaders - Part 1

Pulse Check: Learning From Leaders - Part 1

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About the Episode

In this episode, listeners will learn about the difference between managing and leading teams and how to navigate between the two as a leader. Additionally, leaders will learn strategies to support teams and learn from Jenny about how to balance this with the desire to build trust. We close with how to prioritize self care to be present for your teams.

The Journey to Leadership: Learning from Experience

Both Carrie and Jenny share a common origin—starting in entry-level positions and climbing up the ranks in their respective educational institutions. Their stories highlight the transformative power of mentorship and the importance of developing essential skills for leadership roles. Jenny emphasizes the role of servant leadership in her approach, a philosophy she studied in-depth during her master’s in organizational leadership. This style focuses on the growth and well-being of team members, aiming to foster autonomy, independence, and a more profound sense of purpose within the team.

Tactical Management vs. Strategic Leadership

The conversation between Carrie and Jenny reveals the delicate balance between managing and leading. Jenny illustrates this through her leadership style, which integrates tactical management to meet goals and strategic leadership that nurtures team members' development. This blend ensures that while organizational objectives are met, the team's growth and morale are also prioritized.

Building Trust and Maintaining Relationships

Trust is a pivotal theme in any leadership role, and Jenny provides valuable insights into building and maintaining it within a team, especially in contexts that have previously suffered from instability. Her approach emphasizes transparency and authenticity, essential for healing and strengthening team dynamics. Moreover, Jenny discusses the importance of addressing conflict directly—a practice that not only resolves issues but also prevents trust deterioration.

Empowerment Through Self-Care and Delegation

An essential part of leadership, as discussed in this episode, is the shift from doing to delegating. This transition allows leaders like Jenny to focus on strategic oversight rather than day-to-day tasks, a shift critical for any senior role. Furthermore, the discussion underscores the importance of self-care for leaders. Jenny advocates for leaders to take care of their health and well-being to effectively support their teams and handle the demands of their roles.

Key Takeaways:

  • Servant Leadership: Emphasizes the growth and autonomy of team members.
  • Balance in Leadership: Effective leaders balance tactical management with strategic leadership.
  • Trust and Transparency: Essential for fostering a healthy team environment.
  • Delegation and Self-Care: Critical for sustaining leadership effectiveness and personal well-being.
  • Conflict Resolution: Directly addressing issues maintains trust and facilitates professional growth.

People in this episode

Host

Dr. Carrie Phillips is the Chief Communications & Marketing Officer at UA Little Rock where she is charged with telling the university’s incredible story. She considers herself part creative and part analyst but fully curious to solve challenges in higher education. Carrie earned her doctorate from Texas Tech University where she studied how regional public universities are using marketing efforts to mitigate the enrollment cliff. Prior to joining UA Little Rock, she worked 14 years at Arkansas Tech University where she led a brand study, the first comprehensive brand campaign and oversaw collateral development for the current comprehensive campaign. Carrie is a member of the American Marketing Association and holds the Professional Certified Marketer credential. She is also chair-elect of the District IV Cabinet for CASE and a member of UCDA. Finally, she is a puppy mom to Eleanor Belle—a 10-pound maltipoo.

Interviewee

Jenny Petty

There is a reason everyone in Higher Ed loves Jenny Petty.

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